It was a weird feeling. I was sitting in the waiting room of a major West Coast fabricator and something just did not feel right. Though I hadn’t yet figured it out, I knew something was wrong and very different from the fabricators I’d been visiting these last 18 months. I just couldn’t get a handle on what it was. Then it came to me. What was different? These guys were busy – crazy busy. In the course of about 20 minutes in the waiting room, I saw two receptionists trying to keep up with the incoming calls. Sometimes, both of them had two people each on hold. Add to… Read More »
