
I always take it as a quiet honor when readers contact us because they are having a problem sourcing a particular product. And I take it as a quiet victory when we are able to help, which we are able to do more times than not. But there’s one type of call I get, about once every four to six weeks, that always starts with the same sense of frustration, bordering on anger. That’s the call from the purchasing or estimating agent who doesn’t know where to turn. You can just about hear the sense of defeat coming through the phone. The scenario has minor variations, but in general it… Read More »